CUSTOMER SUPPORT

FREQUENTLY ASKED QUESTIONS

  • GENERAL
  • SHIPPING
  • RETURNS
  • PRODUCT
  • PAYMENT

General FAQ

Find answers to our most frequently asked questions below.
Do you have any discount codes? 
The best way to stay up to date with our promotions and sales is to subscribe to our Newsletter. You can do this at the bottom of every page on our website. 
Do you have an affiliate program?
We are not accepting any new affiliate partners at this time. However, feel free to check back closer to the start of the 2024 season.
Do you provide discounts for large orders?
To be considered for a team/organization discount, please fill out this form. A member from our team will review your submission and be in touch. To qualify, you must be purchasing a minimum of 12 batting gloves.
Do you offer wholesale?
We are not accepting any new wholesale partners at this time. However, feel free to check back in 2024. 
Do you offer customization on your batting gloves?
At this time, we do not offer customization on any of our batting gloves. 
Is arm sleeve customization limited to just numbers and letters?
Our customization process currently only allows 3 alpha numeric characters at this time.

Shipping FAQ

Find answers to our most frequently asked questions below.
How long will it take to receive my order? 
 2 Day Shipping: Order is delivered 2 business days from the day it ships

 Overnight Shipping: Order is delivered the next business day from the day it ships

Saturday is not a business day. We do not ship or deliver orders on Saturday. Weekend delivery is NOT guaranteed.
How long will it take to get my customized arm sleeve?
Customized arm sleeves process and ship between 5-10 business days.
Can I change the customization of my arm sleeve?
Yes, you can change the customization on your order no later than two business days after initial order has been placed. Please email our team at team@brucebolt.us; please include the order number, and the updated text you'd like to change to.
Where is my customized arm sleeve tracking number?
You will receive tracking updates via the email provided once your product has been customized and shipped!
How do I make changes to my order?
After being placed, orders are shipped within one business day. In MANY cases, orders are shipped on the same day. Once an order is placed, the customer is no longer able to make changes. If your order has been picked and is set to ship, our team cannot make any changes to the order. A return/exchange will have to be processed. Contact us at team@brucebolt.us or on the Live Chat option. We will do our best to accommodate the change.
What is the status of my order?
Once an order has been placed, customers will receive a series of emails that will include:

1. An order confirmation with your Order Number
2. A confirmation of shipping
3. A delivery confirmation

If you opted into Route Package Protection, you will receive additional emails with tracking information on your order.
How can I track my package?
Customers will receive an email once the order has been shipped with tracking information.
How much does shipping cost?
Free Standard US Shipping on all orders over $100.00, up to 10 lbs.
Standard US Shipping - $6.99
2 Business Day Shipping - $20.00
Overnight Business Day - $35.00
What do I do if my order is "delivered", but not successfully?
If you purchased Route Package Protection, file a claim with Route. If you did not purchase Route Package Protection, please contact our customer service team at team@brucebolt.us.
Where do you ship to?
In the United States and will be expanding to other countries later this year.
Can I ship to multiple addresses in one purchase?
At this time we are not able to accommodate this request. 

Returns & Exchanges FAQ

Find answers to our most frequently asked questions below.
What is your Return Policy?
Customers have 30 days from purchase date to process a refund, return, or exchange. To be eligible, all products, including Glove Bags, must be unused and all products must be in their original packaging. Batting gloves that have been used to swing a bat ARE NOT eligible for refund, return, or exchange.
How do I make a return, exchange or refund?
Everything is processed through Happy Returns. Happy Returns offers customers two options: 

1. Happy Returns Return Bar: A physical location where products are packaged up by an expert. Returns/refunds are processed instantly for Customers.

2. Happy Returns USPS: Print out info sheet and shipping label, drop package in the mail and our team will process refund once it’s received and inspected or process the exchange.

Click HERE to get started.
Has my return been processed?
If a customer uses the Happy Returns Return Bar option, a return gets processed for refund or exchange in real time at the Return Bar. If a customer uses the Happy Returns USPS option, the whole return process can take up to 10 business days from the time it is received for processing.
How do I process an international return, exchange, or refund?
Can I return or exchange my customized arm sleeve order?
As customization is made to order per customer, any customized items cannot be exchanged or returned. However, they will still be covered by their manufacturers guarantees. For any defective products or an incorrectly filled order ( i.e. number, letters, or sizing) message us at team@brucebolt.us with order number, pictures, and we will make it right.

Product FAQ

Find answers to our most frequently asked questions below.
What’s the difference between Long Cuff and Short Cuff Batting Gloves?
The Long Cuff Batting Gloves are just like our Short Cuff, but provide more support with our proprietary Double Inverse Cuff design that stabilizes the wrist across the back of the hand. Our heavy duty elastic wrap adds support and power. This design provides protection against nagging wrist injuries, creates a more powerful swing and unmatched wrist support at contact.
Why is the GOLD Series different from other series?
The GOLD Series Batting Gloves are 1.2 mm Cabretta Leather compared to all of our other Batting Glove Series which are made of 0.9 mm - 1.1 mm Cabretta Leather.
Since my batting gloves are leather, how should I care for them?
Visit our Glove Care: Tips and Tricks for the best information on how to make sure your batting gloves last for as many swings as possible.
How do I know which size batting gloves will fit me?
Our sizing charts can be found HERE. Our batting glove sizes mirror major brands such as Nike and Franklin. In addition to using our sizing chart online, you can always go try on a pair of Nike or Franklin gloves at most major sporting goods stores.
Do you sell glove bags?
At this time, we do not sell glove bags. We are working towards making these as a stand alone product next year.

Payment FAQ

Find answers to our most frequently asked questions below.
"I placed my order but did not get a confirmation."
In most cases, your confirmation email is sent to the email associated with your order on our site. If you used an express pay method such as Shop Pay or PayPal, the confirmation email will be sent to the email associated with the express pay method. 
Can I use multiple forms of payment?
No. We can only accept one form of payment. If you’d like to purchase a gift card, you can use gift cards with a credit card or one of our express pay methods.
What payment options are available?
We accept all major credit cards, Shop Pay, and PayPal.
Can I use multiple discount codes?
No. You can use a gift card and a discount code together, but you cannot use multiple discount codes on a single order.
Why am I being charged sales tax?
Sales tax is calculated and charged based on your shipping address.
Can I add a discount code on top of promotional offers?
No. While we are running our promotional offers during, you may not add an additional discount code at checkout. 

Product Guarantee Info

At BRUCE BOLT we are always striving to be better - check out our Product Guarantee details.

CUSTOMER SERVICE TEAM

For general inquiries, product questions, and other issues unanswered in our FAQ.


Contact Customer Support


Email: team@brucebolt.us


1-888-521-4025


Monday - Friday

9 AM - 5 PM CST

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