CUSTOMER SUPPORT

FREQUENTLY ASKED QUESTIONS

  • GENERAL
  • SHIPPING
  • RETURNS
  • PRODUCT
  • PAYMENT

General FAQ

Find answers to our most frequently asked questions below.
When will a product be back in stock?
We know you are anxiously waiting for some products to be restocked. You can be notified via text message when a product is back in stock. Here’s how:

1. Go to the product page.
2. Click on your size that is showing "Out of Stock".
3. You will be prompted to enter you phone number and will be notified when this item is back in stock.
Do you have any discount codes? 
The best way to stay up to date with our promotions and sales is to subscribe to our Newsletter. You can do this at the bottom of every page on our website. 
Do you offer a warranty?
We do not offer a warranty on any of our products. But, we do offer a Satisfaction Guarantee. Our gloves are not made to last forever, but if cared for and stored properly, they will last longer than others on the market. All we ask is that customers be fair with us and we will be fair with them. If your gloves fail within 30 days of purchase, we will usually replace them with no questions asked. If you have had the gloves longer than 30 days and you feel they did not hold up as you wished, we will often offer you a discount towards a new pair. To start this process, send an email to replacements@brucebolt.us with the following: 

1. Images of the gloves where they ripped.
2. Image of the glove palms so we can assess the amount of wear.
3. Order number or proof of purchase (if from a retail partner) and the email address used at purchase.
Do you provide discounts for large orders?
To be considered for a discount, send an email to team@brucebolt.us with the order details and we will get back to you if your order is eligible.
Do you offer wholesale?
We are not accepting any new Wholesale partners at this time, however, feel free to check back in the Summer. 
Do you offer customization on your batting gloves?
At this time, we do not offer customization on any of our batting gloves. 
Do you have an affiliate program?
If you’re interested in being an affiliate, please contact us with your name and why you would be a good affiliate at team@brucebot.us 

Shipping FAQ

Find answers to our most frequently asked questions below.
Do you offer free shipping?
We offer Free Standard US Shipping (5-7 days) on all orders over $100.00 to the continental United States.
How do I make changes to my order?
Once an order is placed, the customer is no longer able to make changes. If your order has not shipped yet, contact us via Live Chat or at team@brucebolt.us and we will do our best to accommodate the changes. If your order has shipped already, customers should do a Return/Exchange.
What is the status of my order?
Once an order has been placed, customers will receive a series of emails that include:

1. An order confirmation with your order number.
2. A confirmation of shipping.
3. A delivery confirmation.
How can I track my package?
Customers will receive an email once the order has been shipped. The email subject will say “A shipment from order #______ is on the way”. This email will provide a “Track Package” link. 
What do I do if my order is "delivered", but not successfully?
If you purchased Shipping Protection, please wait 5 days from delivery date before filing a claim with EXTEND. If you did not purchase Shipping Protection, please contact our Customer Service team at team@brucebolt.us
Where do you ship to?
Anywhere.
Can I ship to multiple addresses in one purchase?
At this time we are not able to accommodate this request. 

How long will it take for my order to ship internationally?
Depending on the destination, orders could take anywhere from 7 - 10 business days to be delivered.

How much does shipping cost?
Standard US Shipping costs $6.00
2 Business Day Shipping - $20.00
Overnight Business Day Shipping - $30.00

***Please note: Expedited 2 Day and Overnight Shipping Orders must be placed by 2 pm CST to be eligible for each method.

***Please note: For custom shipping please reach out to our customer service team by live chat or phone.
How long will it take to receive my order? 
All orders ship within 2 business days or sooner of being placed.

Returns & Exchanges FAQ

Find answers to our most frequently asked questions below.
What is your Return Policy?
Customers have 30 days from purchase date to process a refund, return, or exchange. To be eligible, all products, including Glove Bags, must be unused and all products must be in their original packaging. Batting gloves that have been used while swinging at a live ball are not eligible for refund, return, or exchange. 
How do I make a return, exchange or refund?
Everything is processed through Happy Returns. Happy Returns offers customers two options: 

1. Happy Returns Return Bar: A physical location where products are packaged up by an expert. Returns/refunds are processed instantly for Customers.

2. Happy Returns USPS: Print out info sheet and shipping label, drop package in the mail and our team will process refund once it’s received and inspected or process the exchange.

Click HERE to get started.
How do I process an international return, exchange, or refund?
If you live outside the US, please contact our customer support team to help set up your return/exchange. 
Has my return been processed?
If a customer uses the Happy Returns Return Bar option, a return gets processed for refund or exchange there at the Return Bar. If a customer uses the Happy Returns USPS option, the whole return process can take approximately 7 business days for a refund or exchange. 

Product FAQ

Find answers to our most frequently asked questions below.
What’s the difference between Long Cuff and Short Cuff Batting Gloves?
The Long Cuff Batting Gloves are just like our Short Cuff, but provide more support with our proprietary Double Inverse Cuff design that stabilizes the wrist across the back of the hand. Our heavy duty elastic wrap adds support and power. This design provides protection against nagging wrist injuries, creates a more powerful swing and unmatched wrist support at contact.
Why is the GOLD Series different from other series?
The GOLD Series Batting Gloves are 1.2 mm Cabretta Leather compared to all of our other Batting Glove Series which are made of 0.9 mm - 1.1 mm Cabretta Leather.
Since my batting gloves are leather, how should I care for them?
Visit our Glove Care: Tips and Tricks for the best information on how to make sure your batting gloves last for as many swings as possible.
How do I know which size batting gloves will fit me?
Our sizing charts can be found HERE. Our batting glove sizes mirror major brands such as Nike and Franklin. In addition to using our sizing chart online, you can always go try on a pair of Nike or Franklin gloves at most major sporting goods stores.
Do you sell glove bags?
At this time, we do not sell glove bags. We are working towards making these as a stand alone product next year.

Payment FAQ

Find answers to our most frequently asked questions below.
"I placed my order but did not get a confirmation."
In most cases, your confirmation email is sent to the email associated with your order on our site. If you used an express pay method such as Shop Pay or PayPal, the confirmation email will be sent to the email associated with the express pay method. 
Can I use multiple forms of payment?
No. We can only accept one form of payment. If you’d like to purchase a gift card, you can use gift cards with a credit card or one of our express pay methods.
What payment options are available?
We accept all major credit cards, Shop Pay, and PayPal.
Can I use multiple discount codes?
No. You can use a gift card and a discount code together, but you cannot use multiple discount codes on a single order.
Why am I being charged sales tax?
Sales tax is calculated and charged based on your shipping address.

Product Protection Plan

We have partnered with EXTEND to offer a Product Protection Plan on our Batting Gloves & Wood Bats. At BRUCE BOLT, we are always striving to be better and this is just another example of trying to improve our Customer Service experience for our shoppers.

CUSTOMER SERVICE TEAM

For general inquiries, product questions, and other issues unanswered in our FAQ.


Contact Customer Support


Monday - Friday

8 AM - 6 PM CST

Saturday

10 AM - 2 PM CST

Email: team@brucebolt.us

1-888-521-4025