Membership Program Terms of Service
BRUCE BOLT MEMBERSHIP PROGRAM TERMS OF SERVICE
Last Revised: July 14, 2026
By signing up to the BRUCE BOLT Membership Program from BRUCE BOLT, LLC (the “Program”), you agree to be legally bound by these Membership Program Terms of Service ("Program Terms"), the BRUCE BOLT Terms of Use, and BRUCE BOLT Privacy Policy so please read them carefully, and let us know if you have any questions or concerns.
1. Eligibility; Household Use
1.1 Household Only. The Program is intended for a single household, meaning individuals who share the same primary residential address (“Household”).
1.2 One Account Per Household. Program benefits are linked to one customer account (email) per Household. Creating or maintaining multiple accounts for the same Household to obtain additional benefits is prohibited.
1.3 Personal, Non-Commercial Use. Program benefits may only be used for personal, non-commercial purposes. Purchases for resale, team/organization outfitting, or bulk purchasing are not eligible and may be cancelled.
2. Enrollment; Verification
2.1 Account Required. You must create and remain signed into your BRUCE BOLT customer account to access Program benefits.
2.2 Information Accuracy. You agree to keep your account information (name, email, primary address, payment method) current and accurate.
2.3 Verification. BRUCE BOLT may verify eligibility, including Household status, and may request reasonable proof of residency or identity where misuse or fraud is suspected.
3. Tiers; Benefits
3.1 Tiers. The Program may include complimentary and paid tiers (e.g., SELECT and PRO) with different benefits, as described on the Program page at the time of enrollment and/or in your account dashboard (“Program Materials”).
3.2 Benefits Descriptions. Benefits can include member-only pricing and offers (e.g., BRUCIE’S Locker), shipping benefits, early access to product releases, store credits, content/community access (e.g., “Behind the Bolt,” social media groups), product testing/advisory invitations, and pre-order access to select releases (see Section 3A).
3.3 No Guarantee of Availability. All benefits are offered “while supplies last” or for the time periods stated in the Program Materials and are subject to change per Section 11.
3A.1 Eligibility. Pre-order access is offered exclusively to active BOLT Nation PRO Members in good standing at the time of purchase, subject to Sections 1 and 4.
3A.2 Nature of Pre-Order. Items marked "Pre-Order" on the product page are not yet available for immediate shipment. Placing a pre-order reserves the item; it does not guarantee shipment by any specific date.
3A.3 Estimated Ship Window. Each pre-order product page displays BRUCE BOLT's good-faith, reasonably based estimated shipping window ("Estimated Ship Window"). If none is displayed, BRUCE BOLT intends to ship within thirty (30) days of order, consistent with applicable FTC rules. Estimated Ship Windows are estimates only and may change due to manufacturing, supply, or other factors beyond BRUCE BOLT's control.
3A.4 Payment Timing. The product page and checkout will disclose whether payment is charged in full at order, as a deposit with balance due before shipment, or in full upon shipment. Unless stated otherwise at checkout, full payment is charged at the time the pre-order is placed.
3A.5 Delays. If BRUCE BOLT reasonably expects a material delay beyond the disclosed Estimated Ship Window, affected customers will be notified by email of the revised timeframe and given the option to (a) consent to the delay and remain in the order, or (b) cancel for a full refund. If affirmative consent to a revised date isn't obtained within the timeframe required by law, BRUCE BOLT will issue a prompt refund.
3A.6 Cancellation by Customer. You may cancel a pre-order for a full refund at any time before it ships by contacting team@brucebolt.us or via your order history, except where the product page states pre-orders are non-cancellable after a stated date.
3A.7 Mixed Carts. Orders containing both in-stock and pre-order items will ship as separate shipments as items become available, unless a combined-shipment option is selected at checkout (if offered). Split-shipment charges may apply except where waived under your PRO shipping benefit (Section 6).
3A.8 Returns and Exchanges. Pre-order items are subject to BRUCE BOLT's then-current Return Policy (Section 9), measured from the delivery date.
3A.9 Force Majeure/Errors. Sections 13.1 and 13.2 apply equally to pre-orders.
3A.10 Limited Allocation. Pre-order allocation is limited and filled on a first-reserved basis among eligible PRO Members. In the event of a production shortfall, BRUCE BOLT will issue a full refund for any unfulfilled pre-order rather than guaranteeing allocation.
4. Use Restrictions (Fair Use)
4.1 No Sharing or Public Posting. Do not share or post member-only pricing, discount codes, or access links publicly or with non-Household individuals.
4.2 No Stacking/Workarounds. Unless expressly permitted, Program discounts may not be combined with other promotions, automatic discounts, or codes. Attempting to circumvent eligibility rules (e.g., splitting orders, opening duplicate accounts) is prohibited.
4.3 Order Limits. To ensure fair access, BRUCE BOLT may limit purchase quantities per product, order, account, or Household and may cancel orders that exceed such limits or reflect non-personal use.
5. Credits and Promotional Value
5.1 Promotional Nature. Any sign-up or recurring credits issued under the Program are promotional only, have no cash value, are non-transferable, and may not be redeemed for cash, refunds, or gift cards.
5.2 One-Time Per Household. Unless otherwise stated, sign-up credits are limited to one per Household. Duplicate or fraudulent claims may be voided.
5.3 Expiration. Credits expire precisely 89 days from the date and time of issuance, measured in local time at the place of issuance. Expiration occurs at the same hour and minute as issuance on the final day. Expired credits will not be reinstated unless required by law.
5.4 Exclusions. Unless otherwise noted, credits do not apply to gift cards, shipping protection, and shipping.
6. Shipping Benefits
6.1 Qualifying Purchases. Shipping benefits (e.g., free or discounted shipping above a stated threshold) apply to qualifying merchandise totals after discounts and before taxes and fees, subject to product/region exclusions.
6.2 Exclusions. Unless otherwise noted, shipping benefits do not apply to oversized/heavy items, expedited shipping, or locations outside supported regions.
7. Content; Community Standards
7.1 Exclusive Content. Access to exclusive content or communities (including “Behind the Bolt,” social media close-friends groups, or private DM threads) is for members only and may not be recorded, copied, or redistributed.
7.2 Conduct. Members must follow community standards (no harassment, spam, or unlawful content). BRUCE BOLT may remove access for violations.
7.3 Third-Party Platforms. Access provided through third-party platforms (e.g., Instagram) is subject to those platforms’ terms. BRUCE BOLT is not responsible for third-party services.
8. Product Testing; Feedback; Confidentiality
8.1 Invite-Only. Participation in product testing, surveys, or advisory activities is by invitation and may be subject to additional terms (including NDAs).
8.2 Feedback License. You grant BRUCE BOLT a worldwide, royalty-free, perpetual license to use feedback you provide for any lawful purpose without additional compensation.
9. Returns; Adjustments
9.1 Standard Policy. Returns and exchanges for Program purchases follow BRUCE BOLT’s then-current Return Policy. Pre-order purchases are additionally governed by Section 3A.
9.2 No Price Adjustments. Unless required by law, Program discounts do not entitle you to price adjustments on prior purchases.
10. Fraud Review; Enforcement
10.1 Review. BRUCE BOLT may review accounts and orders for potential misuse, including but not limited to code sharing, duplicate accounts, excessive returns/chargebacks, unusual purchasing patterns, and non-personal/bulk purchasing.
10.2 Remedies. BRUCE BOLT may, with or without notice as permitted by law, (a) limit or suspend benefits, (b) cancel orders, (c) revoke credits, (d) terminate Program enrollment, and/or (e) close associated accounts.
10.3 Cooperation. You agree to cooperate with reasonable requests related to fraud prevention and compliance.
11. Changes to the Program
11.1 Right to Modify or Terminate. BRUCE BOLT may modify, suspend, or terminate the Program, any tier, or any benefit, or revise eligibility criteria, at any time.
11.2 Notice. For material changes to paid tiers (e.g., price, material benefits), BRUCE BOLT will provide advance notice as required by applicable law and will honor any statutory cancellation rights.
12. Paid Tiers; Auto-Renewal; Cancellation (PRO)
12.1 Subscription. Paid tiers (e.g., PRO) are annual subscriptions that automatically renew each term unless cancelled.
12.2 Billing Authorization. You authorize BRUCE BOLT (or its payment processor) to charge your payment method at enrollment and each renewal until you cancel.
12.3 How to Cancel. You may cancel renewal at any time via your account settings or by contacting support at team@brucebolt.us. Cancellation prevents future renewal charges; access continues through the current paid term.
12.4 Refunds. Fees are non-refundable once any benefit under the current term is issued (e.g., credit redemption, free shipping used, exclusive offer purchased), except where required by law. This Section 12.4 governs the PRO membership subscription fee only and does not limit any refund rights for pre-ordered merchandise under Section 3A.
12.5 Price Changes. BRUCE BOLT may change subscription pricing prospectively; notice will be provided as required by law, with instructions on how to cancel before the change takes effect.
13. Errors; Cancellations
13.1 Obvious Errors. BRUCE BOLT may correct pricing or typographical errors and cancel or refuse orders placed in reliance on such errors, with a refund of any amounts paid.
13.2 Force Majeure. Fulfillment of Program benefits may be delayed or limited by events beyond BRUCE BOLT’s reasonable control.
14. Privacy; Data Use
14.1 Administration and Fraud Prevention. BRUCE BOLT processes account, order, and usage data to administer the Program and detect/prevent fraud and misuse in accordance with the Privacy Policy.
14.2 Privacy Policy. Your participation is subject to BRUCE BOLT’s Privacy Policy, which is incorporated by reference.
15. Disputes; Governing Terms
15.1 Dispute Resolution. Disputes arising from or related to the Program are subject to the TOS dispute resolution, arbitration, class-action waiver, and governing-law provisions.
15.2 Severability. If any provision of these Program Terms is held invalid, the remaining provisions remain in full force and effect.
16. Privacy. We respect your privacy and understand the importance of protecting the personal information you provide to us when you register to receive BRUCE BOLT Text Messages. Please see the BRUCE BOLT Privacy Policy to understand how we collect, use, and share your personal information, as well as your rights regarding our collection, use, and sharing of your personal information and how to exercise those rights.
17. Help. If you experience problems regarding BRUCE BOLT Text Messages, text HELP to 42096, or email us at team@brucebolt.us.
